Privacy Statement for Independent Redress Programme

The Redress Programme operates independently of Dilworth School and the Dilworth Trust Board, and we respect the information provided to us, ensuring that it is used and shared only in ways that support and protect applicants and their families.   Additional information regarding privacy can be found in the Frequently Asked Questions section of our website.

If you cannot find the information you need in this privacy statement, contact us by emailing [email protected] with “Privacy Request” in the subject line.

What personal information can the Redress Programme collect?

We will take steps to ensure that we collect only personal information that is necessary to ensure applicants receive full and fair consideration of their application for redress. This may include:

  • Information about an applicant’s time at and after Dilworth, including the impact of abuse on them and their family/whanau.
  • Information about an applicant’s current circumstances that may impact on the ability of that person to participate in the redress process.
  • Information about the person who harmed you and others who were made aware of the abuse or otherwise been involved with a survivor.

Who can the Redress Programme collect personal information from?

Wherever possible, we will collect personal information about you from you. However, in some cases, it will not be possible for us to collect personal information directly from the individuals concerned. We may collect personal information from the following third parties:

  • Dilworth School – On receiving an application for redress, we will collect a copy of the survivor’s Dilworth School file. We may also need to collect personal information about people other than the applicant from Dilworth School.
  • Healthcare providers – In order to ensure the wellbeing of participants in the Redress Programme, and only with the consent of the individuals concerned.
  • Anyone else you consent to us contacting – If you have previously provided your account to another organisation, you can give consent for the relevant organisation(s) to provide to us information they hold about you, to minimise stress and trauma.

How can the Redress Programme use personal information?

We will use personal information only for the purposes of considering an application for redress and managing our processes. This will include using the information in the following ways:

  • Assisting an applicant to make an application for redress
  • Determining a claim and implementing redress offers that have been accepted by applicants.
  • Assisting applicants with any support services they require during the process, including legal costs, counselling or other support.
  • Managing the safety and wellbeing of all participants in the Redress Programme.

Can the Redress Programme disclose personal information to third parties?

Yes, sometimes. To manage the Redress Programme and consider applications for redress, we will need to disclose personal information about applicants and other people relevant to an application in some circumstances, as follows:

  • We will disclose personal information to our Independent Panel Members, and our Independent Trustee.
  • We will need to disclose the survivor’s name and age to Dilworth School in order to facilitate a request for information related to the application for redress.
  • We will disclose personal information necessary to facilitate the settlement of an application for redress to Dilworth Trust Board. The Redress Panel will ensure that the minimum detail possible about the abuse and its impact is included in the settlement documentation.
  • We may disclose personal information during the redress application process with the applicant’s consent, such as for the purposes of requesting information from other organisations, or if an applicant has requested third-party support services.
  • We may disclose personal information to the Police where we believe this is necessary in order to assist the Police with the investigation or prosecution of offences.
  • We may disclose personal information to emergency services where we believe this is necessary in order to lessen a serious threat to the life, health or safety of any individual.

Will the Redress Programme ensure personal information is protected?

Yes. We will take all reasonable steps to protect personal information from loss, unauthorised access, use or disclosure, or any other misuse and will retain personal information only for as long as we have a lawful purpose to use it.

Can people have access to the personal information the Redress Programme holds about them?

Yes. Anyone has the right to ask the Redress Programme whether it holds personal information about them, and to request a copy of that information if we do. Please email your request to [email protected] with “Privacy Request” in the subject line.